Customer Reviews
How We Handle Reviews
Where to Read or Leave a Review
Frequently Asked Questions
Where can I find your customer reviews?
Customer reviews are published on Facebook, the Better Business Bureau (BBB), Yelp, and increasingly on Google Business Profile. Any review that mentions Ridgeback Roofing on those platforms is from a real, verified customer — we do not edit, filter, or remove reviews.
How do you handle negative reviews?
We respond publicly to every negative review, address the specific issue, and resolve it where we can. We do not hide criticism. If a customer had a bad experience, we want to know about it and fix it — and we want future customers to see how we responded.
Can I read reviews from customers in my specific city?
Yes. When you read a review, the location is usually visible (or we can confirm it). We have completed installs across Warner Robins, Byron, Bonaire, Kathleen, Perry, Centerville, and Fort Valley. If you want to see reviews specific to your area, we can point you to ones from your city.
How do I leave a review after my install?
After your roof is complete, we send a brief follow-up with links to our review profiles on Facebook, BBB, Google, and Yelp. Pick whichever platform you prefer. Honest reviews — good or bad — are how local businesses earn their reputation. Thank you in advance.
Do you offer any incentive for leaving a review?
No. We do not offer discounts, gift cards, or any compensation for reviews. We rely on honest feedback. Offering incentives violates Google and FTC guidelines on disclosure and can get a business penalized — and it makes the reviews less trustworthy to future readers.
Can I contact past customers as references?
Yes. On request, we provide references for past projects similar to your situation — homeowners willing to discuss their experience with us. Just call 478-216-2678 and ask for references for your specific service or city.